Frequently Asked Questions
You don't need to write to us to find the answers to some of your questions.
TheShipping Facts page gives you easy access to the answers of commonly and frequently asked questions. To obtain a quick answer, simply click on the link below that relates to the subject that interests you.
Miscelaneous
Questions about payment
Qustions about shipping
Other topics
Miscelaneous
How long is the whole process of ordering and shipping?
Order confirmation with instructions for how to make payment is sent to your
email address automatically and immediately after you submit your order.
Once payment is received, we process and dispatch your order within 1
business day. Shipping time will depend on various factors such as method
of our shipping, postal service efficiency, customs clearance, international
transit, etc., which is why we can only give you an approximation based on
our statistics and former experience.
What is the minimum and maximum amount I can order at one time?
We have no limits to how much you can order. However, you should consult a
qualified person regarding the quantity you would like to order, since there
may be import regulations on those specific products in quantity.
Is it legal to purchase these products?
Since laws differ from country to country, we recommend you to contact a
qualified lawyer regarding the regulations and restrictions of your country.
Are you a legitimate company?
We are a professional mail order service licensed to sell and distribute
pharmaceutical products. We have been established for over 6 years,
supplying original, high-quality products over the Internet.
Can I buy your products through another way aside from the website?
Since we are specialized in internet mail ordering, our services are only
available through our website.
How can I contact You?
Since our services are optimized to be conducted online and worldwide, You
are more than welcome to contact our sales department through our website.
Do I need a prescription to order?
A prescription is NOT required to order our products.
What is Extensive customer service?
We offer comprehensive order support and customer service with full feedback and support.
Questions about payment
Where do I send my payment?
Information on where to send your payment is provided after you place an
order, and is sent directly to your e-mail address. Please, follow the
payment instructions carefully to avoid unnecessary delay.
What is the best method of payment?
Western Union is the fastest, Credit Card is the easiest and cheapest.
How long does it take for You to receive my Western Union transfer?
Payments made by Western Union are normally processed and cleared within 1
business day. Confirmation of payment will follow once payment has cleared.
What type of Money or Money Orders do you accept?
We accept cash in US$ dollars, Canadian dollars, Euro, Australian dollars
and western union money order also international money orders. All prices
are in US dollars if you want to exchange in your local currency please go
to The XE.com Universal Currency Converter
How long will it take for You to receive my Money Order payment?
Delivery time from date when you send order takes 4-21 business days depends
on shipment type you use and country of destination.
I received an email reminding me that I didn't make payment for the order altough I already made it?
We have an automatic email notification system. If unpayed order exists
in our database for more than 7 days, our email notification system sends
a reminder to the customer. If you placed an order and already make payment,
then you probably placed another order that was not payed and our notification
system notified you for the unpaid order.
Qustions about shipping
How are products shipped?
We ensure that all packages are shipped with maximum discretion. Since
prescription is submitted, products are removed from their original boxes
and repacked with extreme care and precaution, specifically to minimize
shipment volume. Our organization name is not indicated on any package and
shipments are made from various shipping points in Europe established in
different countries to ensure maximum discretion and highest probability of
successful delivery. With custom we have 100% success to USA, 100% success
to any country of EU. Problems with custom are only in New Zealand & Australia.
How are bulk/large quantity orders shipped?
If the order is large enough to not fit in the same shipment envelope as a
small sized order, we guarantee the order will be divided into the necessary
amount of packages. No matter how large your order is, we reassure you the
same discretion level and repackaging is used as with a small sized order.
How long does the shipping process take?
Estimateddelivery time for our Shipment is: around 14 days to USA and Canada.around 7 days to Europe, up to 20 days to Australia, 14 days to Japanand Africa.
Is there a possibility for a shipping delay?
There are occassions when delivery is delayed due to Postal Services
procedures (we ship only by regular mail, because it is the safest),
however in those occasions delivery might take a little longer, up to about
a month.
What is the cost of shipping?
Cost of (regular) shipping is 15 EUR (~18 USD).
Do you ship to P.O. Boxes?
Yes, we ship to P.O. Boxes.
Is a signature required for shipping?
Our shipping method requires no signature from your side upon delivery.
Which country do you ship from?
We use various shipping points in different European countries and Canada.
Which countries do you ship to?
We ship worldwide.
Other topics
